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Information sheet for required MTM device

For defective HEXAGON MTM (m&h) devices, replacement devices are offered as follows:

Condition

The replacement device is in perfect technical condition but may be a used device and therefore show signs of use.

Guarantee

The warranty period is 6 months after delivery (excluding accessories).

Delivery/scope of delivery

The scope of delivery only includes a replacement device for the returned defective device. Accessories and add-on parts are excluded from the exchange. Accessories entered in the "Required accessories" field will be charged at the currently valid end customer list price. The customer shall bear the shipping costs for the delivery of the replacement device.

Price

You will receive the price of the replacement device as a fixed price in the form of a quotation after returning this form.

Return delivery time

The return delivery time is four weeks after receipt of the replacement device. If the device is not returned within the return delivery period, the replacement device will be invoiced at the current end customer list price. Please do not send your faulty device without accessories, such as a stylus or battery(ies), until you have received the replacement item.

Repair by Exchange Request Form

Please complete the form below. All mandatory fields are marked with *. You will automatically receive an e-mail confirmation for your request. After our Hexagon Specialists have checked the technical details, we will send you an offer into your customer account.

Contact data for technical questions

First Name*

Last Name*

E-mail Address*

Phone Number (optional)

Detailed Information for defective device

Product Type*

Shank Type*

Serial number #*

Cause of fault(e.g. collision)*

Additional Information (optional)

Upload Image(s) of defective device (max. 10 MB)

Choose file

RBE Delivery

Should a shank be delivered:

Required accessories<br>(e.g. styli) (optional)